Return and Refund Policy

At Anantriksh, we strive to provide our customers in India with a seamless shopping experience and high-quality products. We understand that sometimes, a product might not meet your expectations or may have issues. This Return and Refund Policy outlines the conditions and procedures for returning products and receiving refunds.

By making a purchase on Anantriksh, you agree to the terms and conditions set forth in this policy.

  1. Eligibility for Returns

We accept returns only under the following conditions:

  • Damaged/Defective Product: If the product delivered is damaged, defective, or not in working condition upon arrival.
  • Wrong Product: If you receive a product that is different from what you ordered (e.g., wrong size, color, model).
  • Product Not as Described: If the product significantly differs from its description on our website (e.g., misleading specifications, incorrect features).
  • Missing Parts/Accessories: If the product arrives incomplete with missing parts or accessories as listed.

Please note: We do not offer returns or refunds for “change of mind” or buyer’s remorse, unless explicitly stated otherwise for specific product categories.

  1. Return Window

You must initiate a return request within the period mentioned for each product after the delivery date for eligible items. The specific return window for each product category may vary and will be clearly mentioned on the respective product page.

  • General Products: [7-10] days from delivery.
  • Electronics (e.g., Mobiles, Laptops): 3-7 days from delivery (often subject to the brand’s DOA policy and service center diagnosis).
  • Digital Products/Software: Generally non-returnable/non-refundable once downloaded or activated, unless proven defective.
  • Items marked “Non-Returnable”: Certain items (e.g., personal hygiene products, innerwear, custom-made items, certain large appliances) may be explicitly marked as non-returnable on their product pages.
  1. Conditions for Return

For a return to be accepted, the item must meet the following conditions:

  • Original Condition: The product must be unused, unwashed, and in its original, unopened, and sealed packaging (if applicable).
  • Tags & Labels Intact: All original tags, labels, and stickers must be attached to the product.
  • Accessories & Manuals: All original accessories, manuals, warranty cards, and any complimentary items received with the product must be returned.
  • Proof of Purchase: A copy of the original invoice/bill or order confirmation is mandatory.
  • No Damage/Alteration: The product should not show any signs of use, wear and tear, stains, sweat, or physical damage caused by the customer.
  • Brand Packaging: The product’s original brand box/packaging must be intact and undamaged.

Failure to meet these conditions may result in the rejection of your return request and refusal of a refund.

  1. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Log in to your Anantriksh account.
  2. Go to “My Orders” and locate the order containing the item(s) you wish to return.
  3. Click on “Return/Replace Item” or a similar option next to the relevant product.
  4. Select the reason for your return and provide a clear description of the issue.
  5. Upload clear photographs or a short video demonstrating the defect or issue (this is crucial for damaged/defective items).
  6. Submit your return request.

Our customer support team will review your request within [24-48] business hours. You will receive an email or notification regarding the approval or rejection of your return request.

  1. Return Process 

Upon approval of your return request:

  • Reverse Pickup (if available): For eligible locations, we will arrange a reverse pickup of the item(s) within 3-4 business days. Please ensure the product is packed securely in its original packaging with all accessories and documentation.
  • Self-Ship: If reverse pickup is not available in your area, you will be required to self-ship the item(s) to the address provided by our customer support team. Please use a reliable courier service that provides tracking.
    • Return Shipping Cost:
      • If the return is due to our error (damaged, defective, wrong product), we will bear the return shipping cost. Please provide us with the shipping receipt, and we will reimburse you.
      • If the return is for a reason other than our error (e.g., size exchange where “change of mind” returns are allowed), the customer may be responsible for the return shipping cost. This will be clearly communicated.
  • Quality Check: Once the returned item is received at our warehouse/seller’s location, it will undergo a thorough quality check by our team. This process typically takes 2-3 business days.
  1. Refund Process

Refunds will be processed only after the returned item passes our quality check.

  • Refund Method: All refunds will be processed to the original payment method used for the purchase. This includes:
    • Credit Card/Debit Card/Net Banking: The refund amount will be credited back to your original account.
    • UPI: The refund will be credited back to your UPI linked bank account.
    • Digital Wallets (e.g., Paytm, Google Pay): The refund will be credited back to your wallet.
    • Cash on Delivery (COD): For COD orders, the refund will be processed via bank transfer to the bank account details provided by you. Please ensure you provide accurate bank details for a smooth refund process.
  • Refund Timeframe:
    • Once the return is approved and the quality check is successful, the refund will be initiated within [24-48] business hours.
    • The actual time for the refund to reflect in your account may vary depending on your bank or payment service provider:
      • Credit/Debit Cards: 5-7 business days
      • Net Banking/UPI: 2-5 business days
      • Digital Wallets: 1-3 business days
      • COD (Bank Transfer): 5-10 business days
  • No Refund for Shipping Fees: Original shipping charges are generally non-refundable, except in cases where the return is due to our error (damaged, defective, wrong product).
  • Cancellation Charges (as per Consumer Protection (E-commerce) Rules, 2020): We will not impose cancellation charges on consumers for cancelling an order after confirming purchase, unless similar charges are also borne by us if we cancel the purchase order unilaterally for any reason.
  1. Exchange Policy
  • Availability: Exchange options are subject to product availability and seller discretion. Not all items may be eligible for exchange.
  • Procedure: If an exchange is offered and you opt for it, the process will involve returning the original item (following the return policy) and a new order being placed for the replacement item. Any price difference will be adjusted accordingly.
  • Eligibility: Exchanges are typically offered for sizing issues in apparel or minor defects where a direct replacement is preferred over a refund.
  1. Cancellation Policy
  • Before Shipment: You may cancel an order any time before it is dispatched from the seller’s location. To cancel, go to “My Orders” and click on the “Cancel” button next to the relevant order.
  • After Shipment/Out for Delivery: Once an item has been shipped, it cannot be cancelled. You may refuse to accept the delivery, and it will be returned to the seller. Refund will be processed upon successful return and quality check, minus any applicable shipping charges incurred by us for the refusal.
  • Seller Cancellation: In rare cases, a seller might cancel an order due to unforeseen circumstances (e.g., out of stock, logistics issues). In such cases, a full refund will be initiated immediately for prepaid orders.
  1. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Items explicitly marked as “Non-Returnable” on their product page.
  • Personalized or custom-made items.
  • Intimate apparel, innerwear, swimwear, and socks for hygiene reasons.
  • Perishable goods (e.g., fresh food, flowers, edible items) with limited shelf life.
  • Digital products, software, and gift cards.
  • Items where the original seal/packaging has been broken and cannot be resold (e.g., cosmetics, perfumes, toiletries, certain electronics).
  • Free gifts or promotional items.
  • Items that have been used, washed, altered, or are not in their original selling condition.
  1. Grievance Redressal & Dispute Resolution

If you encounter any issues with returns or refunds that are not resolved directly with the seller, or if you have a complaint regarding our services:

  • Contact Customer Support: Please reach out to our customer support team first. We are committed to resolving your concerns promptly.
  • Consumer Forums: As per the Consumer Protection Act, 2019, consumers have the right to approach District, State, or National Consumer Dispute Redressal Commissions for redressal in case of unresolved grievances related to defective products or deficient services.
  1. Policy Updates

Anantriksh reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.